These terms and conditions have the effect of governing the relationship between, on the one hand Sabine BOUCHARD, owner of the brand ” La Lune et Moi “, headquarters 183 Boulevard du Maréchal Leclerc – Les Jardins de l’Ibac – 06360 EZE Village. Registered in the Chamber of Trades and Crafts of Provence-Alpes-Côte d’Azur, hereinafter referred to as ” La Lune et Moi “, on the other hand persons wishing to make one or more purchases via the website https: //laluneetmoi.com, hereinafter referred to as “The Customer”. These General Terms and Conditions of Sale apply without restriction or reservation to all sales concluded by ” La Lune et Moi ” from non-professional users wishing to acquire the products offered for sale on said site.
Prices are indicated in € (EUROS), all French taxes included. Prices shown are guaranteed within the limits of available stocks, except typographical error or omission. ” La Lune et Moi reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of the validation of the order, subject to the availability of these products.
The Customer can place an order on the Website www.laluneetmoi.com. Contractual information, as well as the details of the order before the final validation. ” La Lune et Moi ” reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order, total or partial non-payment of this order by the Customer , refusal to authorize payment by credit card of banking organizations, non-payment or partial payment. The responsibility of ” La Lune et Moi ” can not then be engaged in this respect. As soon as he confirms his payment, the order is immediately registered and becomes irrevocable. The purchase order will be recorded on the computer registers of ” La Lune et Moi “, themselves preserved on reliable and durable supports, and will be considered as proof of the contractual relations between the Parties. When he has validated his payment, a confirmation of the order will be sent by email to the email address indicated by him at the time of the order.
When you are asked to enter your credit card number, you can check from your browser that you are in a secure area. We accept payments by credit card: Carte Bleue, Visa Card, Mastercard. We also accept payments via Paypal. Any other method of payment not mentioned is not accepted.
The shipping costs are offered for any order over 100 euros of purchase in mainland France. Fees for the Euro zone and the other Zones of the World will be calculated automatically according to the weight of the package and the destination address of the delivery. Each order will usually be processed and shipped within 72 hours, unless otherwise specified by us. An email will be sent to you to confirm the order processing as well as the shipping. Delivery in Metropolitan France, the Euro Zone and all other Zones du Monde is provided by the Colissimo service of La Poste. A France, Europe and International service including tracking and delivery. Delivery will be made within 3 to 15 days, depending on the country of destination. The parcel is delivered against signature to the recipient. It is possible that the postal delays are longer than expected, due to possible delays or technical problems of mail delivery by the postal services. We can not be held responsible for these inconveniences. Thank you for your understanding.
The Customer must know that each country has different customs regulations. We are not obliged to pay the customs fees, these will be your responsibility, if your country requires it. Please contact the customs office in your country for more information before placing your order.
A summary confirmation email of your order will be sent to you as soon as the finalized bank transaction with a link, order tracking that you can consult at your leisure.
You will also receive, when sending your order, an email containing the tracking number of your package to follow live changes in its routing to your home address.
RETURN OR EXCHANGE AND REFUNDS
At first, thank you to contact us by email with the reason for the return and your need: exchange, return, modification or return for refund
Return for refund : In accordance with the conditions of Article L 121.20 of the Consumer Code, the Customer has a right of withdrawal on his order. It has 14 days to retract and return items. This period begins with the receipt of the goods. This right is exercised by the return of the product. The shipping costs remain the responsibility of the Customer. It will be up to the Customer to keep any proof of this return, which supposes that the articles are returned by sending followed or by any other means giving certain date to this sending. The return of goods is at the expense, risk and peril of the customer.
Product refunds will be made within 15 days of receipt of the products. After validation of your refund request by the Moon and Me, we will re-credit the amount of the item returned to the bank account of the credit card used during the purchase. In the case of a payment made by Paypal, your Paypal account will be re-credited. Please note that the transaction may take a few days to be actually available on your account.
Return for exchange : The return is your responsibility, you have a period of 15 working days from receipt of your order to return an item that would not be suitable. At first, thank you to contact us by email with the reason for the return and your need: Return for exchange, modification or return for refund.
The return address is: LA LUNE ET MOI, 183 Boulevard du Maréchal Leclerc – Les Jardins de l’Ibac – 06360 EZE Village, France.
All returned products must be returned in perfect condition, in their original bags, with the delivery note present in the package when you received your jewelry.
Upon receipt of the package, ” La Lune et Moi ” will submit the returned goods to a rigorous Quality Control to ensure that it meets the quality requirements. You will receive a confirmation email when the returned package has been received.
No returns will be accepted if the returned products have been visibly used or damaged by the Customer and such use or damage renders the products unfit for sale. If the return is refused by ” La Lune et Moi “, the products will then be returned to the Customer at the expense of ” La Lune et Moi ” without the Customer being able to demand any compensation or right to reimbursement, with the exception of subsequent exercise of its rights to warranty on the goods sold.
These conditions are not valid on orders for sale or discounted items, or those possibly with a promotional coupon code.
SOLD ARTICLES ARE NOT REPRESENTED OR EXCHANGED.
” La Lune et Moi ” is a registered trademark at INPI and WIPO. Models, logotypes, photographs and images, videos, texts, programs, graphic charters, database utilities, software published within the site ” La Lune et Moi ” are the property of ” La Lune et Moi “, they are protected by the law of intellectual property. The Customer acknowledges that the use he can make of the products ordered is limited to a use according to their purpose. Any other use of the elements mentioned above, such as reproduction, marketing, distribution and editing is strictly prohibited and constitutes an infringement that can be penalized criminally and civilly.
” La Lune et Moi ” has, for all stages of access to the site, the ordering process, delivery or subsequent services, an obligation of means. The responsibility of ” La Lune et Moi ” can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with the case-law. The products offered are in conformity with the Community legislation in force and the standards applicable in France. ” La Lune et Moi ” cannot be held responsible for the non-performance of the contract, in case of force majeure, disruption or total or partial strike including postal services and means of transport and / or communications, flood, fire. We draw the attention of the Customer to the fact that the photographs illustrating our products may be slightly different from reality due to the settings of the Customer’s screen and the lighting when shooting. Also, if in doubt about a shade of color for example, do not hesitate to contact the creator before validating your purchase. Thanks for your understanding. In addition, in the case of handicrafts, the articles may have finishing irregularities, differences in format and / or stone colors inherent in this type of manufacture, which can not be considered defects. The responsibility of ” La Lune et Moi ” can not be questioned, and the validity of the order can not be affected.